Artificial intelligence
Answer everyone, around the clock, without growing the team.
Artificial intelligence isn't a product you install. It's a capability we plug into the way you work: it takes the repetitive load, your teams keep the decisions.
What it does, and what it doesn't decide.
It answers
Your customers' everyday questions, in writing or by phone, at any hour and in their own language.
It sorts and qualifies
Incoming requests, so your teams only handle what deserves a person.
It prepares
A quote, a write-up, a standard reply, for a person to read over and approve.
It settles nothing sensitive
A commitment, a price off the standard list, a dispute, a medical or legal matter: all of it goes up to a person. That's a rule of construction, not an option.
Where your data goes, in three sentences.
What is sent to the model is reduced to the strict minimum. The rest doesn't leave your system.
Your data stays in your own database, hosted in Europe, and you can export it at any time.
Nothing that passes through is used to train a model.
On projects where regulation requires it, the hosting and the providers are chosen accordingly, and written into the contract.
Artificial intelligence will decide nothing that commits you.
What we've put into service.
Nomad's Co
A property manager that answers its guests day and night.
The problem
Guests write at any hour, in their own language, and a question left unanswered in the evening becomes a bad review the next day.
What we built
An agent that reads the history of the stay, answers in the guest's language, and hands over to a person as soon as a subject deserves it.
The result
84% of the replies sent to guests come from the agent, with no human involved. Measured over 34 days of service, 66 properties, 19 languages.
- 84%
- replies sent by the agent, with no human involved
- 66
- properties handled by the same agent
- 19
- languages understood and spoken
Demonstration view: the structure of a dashboard, with the figures already published on this page. The bars show its shape and measure nothing. It is not a screenshot, and no client data is published.
What we won't sell you.
- Replacement
- An agent meant to replace your whole customer service.
- Decision
- Artificial intelligence deciding in your place on anything that commits the company.
- Measurement
- A project whose result nobody measures.
Tell us what your teams repeat all day long.
That's almost always where artificial intelligence is actually worth having.