Automation
The work nobody should still be doing by hand.
Copying an order out of an inbox into a spreadsheet. Chasing a customer who hasn't paid. Sending the same message with every new file. This work doesn't go away on its own: we remove it.
868 messages sent automatically over 34 days of service.
You'll recognise it straight away.
The same information typed into two different tools, by two different people.
A file passed around by email, with nobody sure which version is the right one.
A reminder that only goes out when somebody thinks of it.
A monthly report that takes two days to build and that three people read.
If it is done twice the same way, it should not be done at all.
We start by measuring, not by tooling up.
An automation project starts with a count: how many times a week, by how many people, for how many minutes. Without that figure we don't know whether it's worth doing, and we can't prove the gain afterwards.
It's also what lets us say no. Some tasks cost less to do by hand than to automate, and we'd rather tell you that at the scoping stage.
What we automate most often.
The messages that repeat
Follow-ups, confirmations, reminders, standard replies. Always at the right moment, never twice.
The handover from one tool to another
An order, a file, a customer record that no longer has to be typed in again somewhere else by somebody else.
Documents
Quotes, write-ups, reports: produced from what already exists, rather than rebuilt by hand.
Monitoring
Whatever has to alert a person when it goes out of bounds, without anyone having to watch.
What we've put into service.
Nomad's Co
Messages that go out at the right moment, with nobody behind them.
The problem
Arrival, departure and reminder messages went out by hand, so sometimes late, sometimes twice, sometimes not at all.
What we built
A chain that fires the right message at the right moment from the booking, in the guest's language, and steps aside as soon as a person takes the conversation back.
The result
868 messages sent automatically over 34 days of service, without anyone having to write them.
Tell us what repeats at your company.
If it's done more than once a week and always the same way, chances are we can remove it.